Service with a smile

At Twickenham Accident Repair Centre, we take our customer service very seriously. We want your entire experience, from drop-off to pick-up, to be as painless as possible and for your vehicle to be returned to you in as-new condition. Please leave feedback about your experience with us so we can further perfect our service and don’t hesitate to get in touch if you have any questions or concerns.

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I thought the service I received both on the phone and in person was excellent - the staff were friendly, courteous and very helpful.

I was very happy all round. They made sure I was looked after and I am very happy with the work that was done.

I would like to thank you for the excellent way I was treated at your repair centre and the way my car was returned to me today. The reception staff and the driver who brought the car to my house were most courteous and efficient. I really had an exceptional efficient service from your staff which was much appreciated. I would have no hesitation to recommending your repair centre!

Very professional with good quality work and service.

Thanks for sorting out the car while we were away. Really helpful and great service.

Twickenham Accident Repair Centre were extremely helpful from start to end. They were reliable, helpful, informative, re-assuring and caring in their work. When I collected my car it was perfect. My car was clean and the work was as good as new. I am very happy with the whole team at Twickenham.

Once the arrangements had been made everything went smoothly and the service from the team was excellent.

Very professional and polite, which is rare nowadays.

My Car was in a non-fault accident on the 14/1/2017. I drive a much loved and cherished VW Touareg which my dear friend and I sourced for 9 months before purchasing the one with almost all the spec we wanted. It's special because my elderly mother is able to get in and out of it with ease due to the car having an air suspension system that rises and lowers at the touch of a button. I was so lucky when the insurance company asked me "where would you like your car repaired?" Without a single thought I said Twickenham Accident and Repair Centre as it's a short distance from my home. One of my friends has a high end Range Rover Sport and said this place is amazing. My car was delivered to the repair centre and within an hour I was notified of its arrival by the ladies on reception. Holly and Jordan have always been willing to go the extra mile to leave me with a great customer experience on the end of the phone. I got the full breakdown to the extent of the damage to my car from a highly trained Master Tech.

Manufacturer approvals

Insurer approvals